The customer service representatives at G.K.'s Heating and Cooling must know as much about the products as possible, so that they can help customers solve their difficulties without sounding hesitant or unsure of themselves. This is an example of a high-quality strategy for ________.
A) life-cycle cost
B) postsale service
C) self-service technologies
D) out-of-pocket costs
E) expectation management

Question

Quizplus · Accepted Answer

The strategy mentioned in the statement refers to postsale service, which focuses on providing assistance and support to customers after the purchase has been made. By ensuring that customer service representatives are knowledgeable about the products, the company is taking steps to improve its postsale service and enhance customer satisfaction.

The Customer Service Representatives at G