Most services are tangible; this factor determines how the ten decisions of operations management are handled differently for goods than for services.

Question

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Most services are intangible, which means that the ten decisions of operations management are handled differently for services than for goods. For example, services cannot be stored or inventoried like goods, so the decision about inventory management is not applicable to services. Similarly, the decision about product design is not as relevant to services since customization and variability are often inherent in the service delivery process.

Most Services Are Tangible; This Factor Determines How the Ten