An airline ticket counter, with several agents for one line of customers, is an example of a
A) single channel, single phase system
B) single channel, multi-phase system
C) multi-channel, single phase system
D) multi-channel, multi-phase system
E) none of the above

Question

Quizplus · Accepted Answer

The airline ticket counter has multiple agents serving one line of customers, which makes it a multi-channel system. However, all customers are going through the same phases of the service (e.g. check-in, baggage drop-off), making it a single phase system. Therefore, the correct choice is a multi-channel, single phase system (option C).

An Airline Ticket Counter, with Several Agents for One Line