A graphic technique for defining the relationship between customer desires and product/service is
A) Product Lifecycle Management
B) the House of Quality
C) the moment of truth
D) the assembly drawing
E) the product development team

Question

Quizplus · Accepted Answer

The House of Quality is a graphic representation tool used in Quality Function Deployment (QFD), which is a systematic process for translating customer needs and desires into specific product or service characteristics. The House of Quality is a matrix that visually displays the relationship between customer requirements and corresponding product design and engineering features. Thus, it is an effective technique for defining the relationship between customer desires and the product or service. The other options are not specifically related to this purpose.

A Graphic Technique for Defining the Relationship Between Customer Desires