Which of the following scenarios illustrates a moment that exceeds the customer's expectations? A) an express mail service that guarantees overnight delivery B) a flight attendant that responds shortly after being called C) a hairdresser that cuts your hair at the right length D) a professor that contacts people in several companies to find you a job E) a bank that sends you monthly account statements

Question

Quizplus · Accepted Answer

The professor going out of their way to help you find a job exceeds the expectations of what a typical professor would do for their students.

Which of the Following Scenarios Illustrates a Moment That exceeds