TQM is important because quality influences all of the ten decisions made by operations managers.

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is a management philosophy that emphasizes continuous improvement in all aspects of an organization. Quality affects all aspects of operations management, including product design, process design, layout strategies, location strategies, human resource and job design, supply-chain management, inventory management, maintenance, and service design. Therefore, TQM is essential to achieving operational excellence and improving organizational performance.

TQM Is Important Because Quality Influences All of the Ten