The role of quality in limiting a firm's product liability is illustrated by
A) ensuring that contaminated products such as impure foods do not reach customers
B) ensuring that products meet standards such as those of the Consumer Product Safety Act
C) designing safe products to limit possible harm to consumers
D) using processes that make products as safe or as durable as their design specifications call for
E) All of the above are valid.

Question

Quizplus · Accepted Answer

All of the choices listed play a critical role in limiting a firm's product liability. Quality control measures are necessary to ensure that contaminated products, such as impure foods, do not reach customers, and that products meet the safety standards established by the Consumer Product Safety Act. Designing safe products is also critical to limiting the potential harm that could be caused to consumers, and using high-quality manufacturing processes helps to ensure that products are as safe and durable as their design specifications call for. By implementing effective quality control measures across all aspects of their operations, firms can help to minimize the risk of product liability lawsuits and protect their brand reputation.

The Role of Quality in Limiting a Firm's Product Liability