Which of the following is not one of the major categories of costs associated with quality?
A) prevention costs
B) appraisal costs
C) internal failures
D) external failures
E) None of the above; they are all major categories of costs associated with quality.

Question

Quizplus · Accepted Answer

All of the given options are major categories of costs associated with quality. Prevention costs include those incurred to prevent defects from occurring, such as training and maintenance. Appraisal costs are those incurred to detect and assess quality issues, such as inspection and testing. Internal failures are defects found before they reach the customer and include costs to correct them, such as rework and scrap. External failures are defects found by the customer and include costs associated with addressing them, such as warranties and recalls.

Which of the Following Is Not One of the Major