"Employees cannot produce goods that on average exceed the quality of what the process is capable of producing" expresses a basic element in the writings of
A) Vilfredo Pareto
B) Armand Feigenbaum
C) Joseph M. Juran
D) W. Edwards Deming
E) Philip B. Crosby

Question

Quizplus · Accepted Answer

This statement is a fundamental idea of W. Edwards Deming's philosophy of quality management. Deming believed that improving the quality of the process would lead to better products, and that it was the responsibility of management to continually improve the process.

"Employees Cannot Produce Goods That on Average Exceed the Quality