In mass service and professional service, the operations manager should focus on
A) automation
B) equipment maintenance
C) sophisticated scheduling
D) human resources
E) all of the above

Question

Quizplus · Accepted Answer

In both mass service and professional service, the primary focus should be on effectively managing human resources. In mass service, this may involve hiring and training a large number of employees to handle high volumes of customers, while in professional service, it may involve developing and retaining top talent to provide specialized services to clients. While automation, equipment maintenance, and scheduling are important considerations for operations management, they may not be the primary focus in these service industries.

In Mass Service and Professional Service, the Operations Manager Should