Which of the following metrics is most likely used in evaluating an outsourced call center but not a manufacturing process?
A) quality
B) delivery
C) logistics
D) cost
E) personnel evaluations and training

Question

Quizplus · Accepted Answer

Personnel evaluations and training are more specific to services like call centers, where employee performance directly impacts customer satisfaction. In contrast, manufacturing processes focus more on product quality, delivery timelines, logistics, and cost efficiency.

Which of the Following Metrics Is Most Likely Used in Evaluating