Aisha is an office worker in a large insurance company. Her job basically consists of responding to customer enquiries and complaints by telephone. Aisha's manager recently asked her to design a spreadsheet to record the different types of customer enquiries and complaints she and other office workers received. Which of the following would be the best description of what has taken place?

Question

Quizplus · Accepted Answer

Multi-skilling involves training employees to perform multiple roles or tasks. In this scenario, Aisha, who primarily handles customer enquiries and complaints, is asked to design a spreadsheet to record these interactions. This task requires a different skill set, including data management and possibly some level of proficiency with spreadsheet software, thus expanding her skill set beyond her original role.

Aisha Is an Office Worker in a Large Insurance Company