The ____ approach to product quality involves making everyone in the organization responsible for identifying and correcting product defects, as well as identifying and eliminating causes of quality problems.
A) inspect-it-in
B) design-it-in
C) build-it-in
D) fix-it-in
E) work-it-in

Question

Quizplus · Accepted Answer

The "build-it-in" approach to product quality is also known as the "total quality management" (TQM) approach. This approach emphasizes the importance of building quality into the product at every stage of the production process, rather than relying on inspection and quality control at the end of the process. In a TQM system, everyone in the organization is responsible for ensuring product quality and identifying and eliminating the root causes of quality problems.

The ____ Approach to Product Quality Involves Making Everyone in the Organization