Who cautioned managers that emotional factors were a more important determinant of productive efficiency than were physical and logical factors?

Question

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Elton Mayo is considered one of the founders of the Human Relations approach to management, which emphasized the importance of understanding and attending to the emotional and social dynamics of work environments. In his famous Hawthorne studies, Mayo discovered that factors such as employee morale, communication patterns, and group dynamics had a powerful impact on productivity and job satisfaction, even more than physical and logical factors like lighting, temperature, or incentives. This insight revolutionized the way managers thought about organizational behavior and the role of emotions in the workplace.

Who Cautioned Managers That Emotional Factors Were a More Important