Mountain View Children's Care
Dr. Samantha Wong, chief pediatric physician at Mountain View Children's Care, has been experimenting with the number and size of patient rooms, and the location of these rooms, to develop performance standards and efficient operation. In improving her processes, Dr. Wong obtains feedback from both internal and external customers and advocates the idea of zero defects (every patient must be served right the first time) to all her partners and nurses. Dr. Wong's personal involvement in all areas of this pediatric practice appears to be leading the business to success.
-Refer to Mountain View Children's Care. Dr. Wong is following whose work when she is experimenting to improve operational efficiency at Mountain View Children's Care?
A) Mayo's human relations movement
B) Chester I. Barnard's contingency theory
C) Philip B. Crosby's systematic management
D) Douglas McGregor's Theory X/Y
E) Frederick W. Taylor's scientific management

Question

Quizplus · Accepted Answer

Dr. Wong's approach of experimenting with the number and size of patient rooms and the location of these rooms to develop performance standards and efficient operation aligns with Frederick W. Taylor's scientific management principles, which focus on improving economic efficiency and labor productivity through systematic study and analysis of work processes.