Robert is the owner of a small pizza shop where there are no departments and all of the employees report directly to him. He currently has two employees, one who cooks and one who waits on tables. Robert wants to hire one additional employee to be the delivery person. This new employee will represent which dimension in the organization chart?

Question

Quizplus · Accepted Answer

The new employee, being a delivery person, adds to the horizontal specialization within the organization. Horizontal specialization refers to the division of labor where different employees perform different tasks, in this case, cooking, waiting tables, and delivering, all at the same level of hierarchy and reporting directly to the owner.

Robert Is the Owner of a Small Pizza Shop Where