Herb Kelleher co-founder and former CEO of Southwest Airlines established a people-centered corporate culture based on, ________________,a value driven philosophy he learned from his mother.

Question

Quizplus · Accepted Answer

Kelleher's mother taught him that "if you take care of your employees, they will take care of your customers." This philosophy became the cornerstone of Southwest Airlines' corporate culture, which prioritized employee satisfaction and empowerment. As a result, the airline consistently ranked highly in customer satisfaction and profitability. So, the correct choice is C) "employees first".

Herb Kelleher Co-Founder and Former CEO of Southwest Airlines Established