Alex is described by his colleagues as a clear, enthusiastic, and convincing communicator who is always able to diffuse conflicts. Alex relies on kindness and humor to build strong relationships. According to Goleman, Alex possesses which of these emotional intelligence traits?

Question

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Alex's ability to communicate clearly and build strong relationships suggests that he possesses strong relationship management skills, which is a trait of emotional intelligence according to Goleman. Additionally, his ability to diffuse conflicts suggests that he is skilled at managing his own emotions in tense situations (self-management).

Alex Is Described by His Colleagues as a Clear, Enthusiastic