In organizational development (OD), ____ prepares the members of a social system for change and then helps neutralize initial resistance.
A) unfreezing
B) implementation
C) refreezing
D) intervention
E) adjustment

Question

Quizplus · Accepted Answer

Unfreezing is the process in organizational development that prepares members of a social system for change by helping them become aware of the need for change and the reasons behind it. It also helps to neutralize initial resistance to change by creating a sense of urgency and building a case for change. Once the members are unfrozen, the organization can move on to implementing the change followed by refreezing to make the change permanent. Therefore, option A is the best choice for the given statement.

In Organizational Development (OD), ____ Prepares the Members of a Social