TQM has no connection with the organization's culture (an internal factor) because it is customer-driven (an external force).

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TQM (Total Quality Management) is a management philosophy that focuses on continuous improvement of all aspects of an organization to meet or exceed customer expectations. It involves a cultural transformation within the organization where all employees are committed to delivering high-quality products or services. Therefore, TQM is closely connected to the organization's culture as it requires a shift in mindset, values, and behavior of all employees towards quality and customer satisfaction.

TQM Has No Connection with the Organization's Culture (An Internal