According to Deming, scientific management led to rigid and autocratic organizations that are unresponsive to customers and employees alike.

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Deming believed that scientific management focused too much on efficiency at the expense of considering the needs and perspectives of customers and employees. This could lead to hierarchical and inflexible organizations that are not able to adapt to changes or respond to the concerns of stakeholders.

According to Deming, Scientific Management Led to Rigid and Autocratic