According to Philip Crosby, the basic definition of ____ is conformance to requirements, .
A) quality
B) benchmarking
C) a run chart
D) BATNA
E) Pareto analysis

Question

Quizplus · Accepted Answer

Philip Crosby's definition of quality is "conformance to requirements", making option A the correct choice. Benchmarking (B) is a process of comparing against industry best practices, a run chart (C) is a graph that shows data over time, BATNA (D) stands for "Best Alternative to a Negotiated Agreement" and is used in negotiation theory, and Pareto analysis (E) is a technique for identifying and prioritizing problems based on their frequency of occurrence. None of these correspond to Crosby's definition of quality.

According to Philip Crosby, the Basic Definition of ____ Is