Sally is head pastry chef at Metrotopia, an elite restaurant. She is trying to convey to her trainees that baking is an exact art, and if you mess up, you have to throw it out and start over. Which TQM principle is she focusing on?

Question

Quizplus · Accepted Answer

Sally is emphasizing the importance of doing it right the first time, which is a core principle of Total Quality Management (TQM). If a mistake is made in baking, the product must be tossed out, which leads to wasted time, ingredients, and money. Doing it right the first time helps to increase efficiency and reduce waste.

Sally Is Head Pastry Chef at Metrotopia, an Elite Restaurant