Organic Preserves
Jared Banks runs a production operation for Organic Preserves. His company has one of the strongest reputations in Canada. Jared's business partner wants to introduce TQM philosophy and tools in their business. Before going gung-ho, Jared wants to learn about TQM and TQM tools. Based on your studies, what would you tell him?
-Refer to Organic Preserves. You should tell Jared that because TQM is _______________centered, employee-driven it has no connection with the organization's culture.

Question

Quizplus · Accepted Answer

TQM is customer-centered and focuses on meeting or exceeding customer expectations. It is important for Jared to understand that implementing TQM philosophy and tools may require a shift in the company's culture to prioritize customer satisfaction.

Organic Preserves Jared Banks Runs a Production Operation for Organic Preserves. His