Evidence suggests real-time customer chat increases the dollar value of transactions.

Question

Quizplus · Accepted Answer

Studies have shown that real-time customer chat can result in increased engagement, customer satisfaction, and higher transaction values. Customers who engage in chat are more likely to make a purchase and tend to have a higher average order value compared to customers who do not use chat. Therefore, it can be concluded that real-time customer chat increases the dollar value of transactions.

Evidence Suggests Real-Time Customer Chat Increases the Dollar Value of Transactions