Juran describes quality management as a trilogy that consists of quality planning, quality control, and quality improvement.
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Q31: Firms that wish to do business with
Q32: Continuous improvement focuses on achieving major breakthroughs
Q33: The primary difference between internal failures and
Q34: Juran describes quality management as a trilogy
Q35: Quality at the source means returning all
Q37: If the majority of service customers are
Q38: Cost of inspectors, testing, test equipment, and
Q39: Quality certification refers to a process of
Q40: Customer expectations tend to change over time,
Q41: The quality certification that deals primarily with
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