TQM expands the traditional view of quality beyond looking only at the quality of the final product or service to looking at the quality of every aspect of the process.

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is a holistic approach that focuses on improving the quality of all processes involved in producing a product or service, not just the quality of the final output.

TQM Expands the Traditional View of Quality Beyond Looking Only