ISO certification differs substantially from the Baldrige Award in that it
A)focuses primarily on quality teams.
B)emphasizes self-appraisal.
C)is an ongoing process.
D)is customer-driven.
E)is national rather than international.

Question

Quizplus · Accepted Answer

ISO certification is an ongoing process that requires continuous improvement and regular audits, whereas the Baldrige Award is a one-time recognition.

ISO Certification Differs Substantially from the Baldrige Award in That