Which of the following is not an element of TQM?
A)continuous improvement
B)competitive benchmarking
C)employee empowerment
D)team approach
E)quality management as a specialized function within the firm

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) emphasizes a holistic approach to quality where every aspect of the organization contributes to continuous improvement, competitive benchmarking, employee empowerment, and a team approach. Quality management as a specialized function within the firm is not an element of TQM, as TQM advocates for quality to be integrated and inherent in every function of the organization, rather than being isolated or siloed.

Which of the Following Is Not an Element of TQM