As the ratio of arrival rate to service rate is increased, which of the following is likely?
A) Customers move through the system in less time because utilization is increased.
B) Customers move through the system more slowly because utilization is increaseD.
C) Utilization is decreased because of the added strain on the system.
D) The average number in the system decreases.
E) There really is no change since arrival rates are offset by service rates.

Question

Quizplus · Accepted Answer

As the ratio of arrival rate to service rate is increased, the utilization of the system also increases, meaning that more customers are present in the system at any given time. This leads to longer wait times for customers and a slower service rate overall. Therefore, customers move through the system more slowly.

As the Ratio of Arrival Rate to Service Rate Is