Mireille recently sold her house in Kitchener, Ontario, through a real estate agent, and she is not very happy about the service she received.The agent, Emily, did not listen to her instructions.For example, Mireille told Emily that she would not allow the house to be shown to people on weekend mornings.Emily showed up with clients on several weekend mornings anyway.Emily was always late for appointments and did not work very hard to sell the house.She never had an open house.Eventually Mireille sold her house to a friend.She feels she got no service of value from Emily and paid a commission of 6 percent of the $300 000 price ($18 000).Is there anything that Mireille can do?
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