HR is often seen from a strategic perspective than a staff function
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Q7: Service markets are shaped by all of
Q12: Services require a form of acquisition through
Q13: Links in the Service-Profit Chain include all
Q14: Developments in IT and communication include all
Q15: There are several reasons why the services
Q17: Which of the following is an example
Q18: Services account for 65% to 80% of
Q19: Which of the following are included in
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