An example of a determinant attribute for an airline service is ____________.
A)The quality of in-flight service
B)plane size
C)oxygen masks
D)floatation devices

Question

Quizplus · Accepted Answer

The quality of in-flight service is an attribute that can significantly impact a customer's perception of an airline service and their likelihood to choose it again in the future. Factors such as attentiveness of the flight attendants, cleanliness of the cabin, and quality of food can all affect the overall in-flight experience. Plane size, oxygen masks, and floatation devices are all important safety and regulatory features, but they are not typically considered determinants of airline service quality from a customer perspective.

An Example of a Determinant Attribute for an Airline Service