Channel convenience is essential for successful delivery of a service through multiple channels.
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Q12: For services that are complex and have
Q13: In order to develop a location strategy
Q15: While selecting a tactical distribution site, convenience
Q16: Key factors determining the opening hours of
Q16: _ has become a popular way to
Q18: Customers who look for functional aspects of
Q19: Knowledge-based services should expand into overseas markets
Q20: Many core services require a physical location,
Q22: Customers respond well to services that allow
Q34: Describe the three ways information-based services can
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