________ is a specific measure of quality,representing 3.4 defects per million opportunities.
A)Six sigma
B)TQM
C)BPM
D)BPR

Question

Quizplus · Accepted Answer

Six sigma is a methodology aimed at reducing defects and improving quality by achieving a level of 3.4 defects per million opportunities (DPMO), which is equivalent to a 99.99966% defect-free rate. This level of quality is known as Six Sigma quality, and it is considered the gold standard in quality management. TQM, BPM, and BPR are other quality management methodologies that may aim to improve quality but do not have a specific target defect rate like Six Sigma.

________ Is a Specific Measure of Quality,representing 3