Customer Relationship Management (CRM)systems Help Firms Manage Their Relationships with Their
Customer relationship management (CRM)systems help firms manage their relationships with their customers.
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Q2: Transaction processing systems are most commonly used
Q9: Decision-support systems help managers make decisions that
Q14: A transaction processing system is a computerized
Q15: Supply chain management (SCM)systems help businesses manage
Q16: Enterprise systems integrate the key business processes
Q17: Digital dashboards are becoming an increasingly popular
Q18: Functional systems that operate independently of each
Q19: Information systems automate many steps in business
Q22: Knowledge management systems (KMS)also link the firm
Q23: KMS support processes for acquiring,storing,distributing,and applying knowledge,as
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