Businesses might turn to ________ to analyze transcripts of calls to customer service centres to identify major service and repair issues.
A)data mining
B)text digging
C)data digging
D)text mining

Question

Quizplus · Accepted Answer

Text mining involves analyzing unstructured data, such as transcripts of calls, to extract valuable insights. Data mining typically involves structured data, whereas text mining focuses on unstructured data. Therefore, option A, data mining, and option C, data digging, are inaccurate. Option B, text digging, is not a commonly used term in this context.

Businesses Might Turn to ________ to Analyze Transcripts of Calls