Eddy is going to a conference to get training in the area of CRM.Upon his return he needs to be able to instruct upper management at his firm on "How do customer relationship management systems help firms achieve customer intimacy?" Describe how he should answer that question.

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The Answer of Eddy is going to a conference to get training in the area of CRM.Upon his return he needs to be able to instruct upper management at his firm on "How do customer relationship management systems help firms achieve customer intimacy?" Describe how he should answer that question.

Eddy Is Going to a Conference to Get Training in the Area