Which of the following is NOT one of the options customers take when they are dissatisfied with a service encounter?
A)Take legal action.
B)Vent their anger on the service equipment.
C)Do nothing.
D)Complain to the service firm.
E)Give negative word of mouth.

Question

Quizplus · Accepted Answer

Venting their anger on the service equipment is not a typical option customers take when they are dissatisfied with a service encounter. The other options mentioned (take legal action, do nothing, complain to the service firm, give negative word of mouth) are all common ways that customers might respond to a negative service experience.

Which of the Following Is NOT One of the Options