Which of the following is NOT one of the reasons why customers complain that is listed in the book?
A)Better understand the failure
B)Vent their anger
C)Help improve the service
D)Obtain restitution or compensation
E)For altruistic reasons

Question

Quizplus · Accepted Answer

The option "Better understand the failure" is not typically listed as a reason why customers complain. Customers usually complain to vent their anger, help improve the service, obtain restitution or compensation, or for altruistic reasons, rather than to better understand the failure themselves.

Which of the Following Is NOT One of the Reasons