On average, what percentage of customers complains when they are unhappy with service?
A)0 percent
B)5-10 percent
C)15-25 percent
D)30-50 percent
E)60-75 percent

Question

Quizplus · Accepted Answer

Studies and surveys in customer service consistently show that only about 5-10 percent of dissatisfied customers will actually complain to the company about their dissatisfaction. The majority do not voice their complaints directly to the service provider.

On Average, What Percentage of Customers Complains When They Are