Which of the following is NOT one of the criteria that service guarantees should be designed to meet?
A) Easy to understand and communicate
B) Meaningful to the customer
C) Conditional
D) Easy to invoke
E) Credible

Question

Quizplus · Accepted Answer

All service guarantees should be unconditional, meaning that they should not be conditional on any particular customer behavior or circumstance. The other criteria listed are important for effective service guarantees.

Which of the Following Is NOT One of the Criteria