Interactional justice involves the employees of the firm who provide the service recovery and their behavior toward the customer.

Name: Interactional justice involves the employees of the firm who provide the service recovery and their behavior toward the customer.
Brand: Quizplus
Rating: 5.0 (22 reviews)

Question

Quizplus · Accepted Answer

Interactional justice refers to the interpersonal treatment and communication that customers receive from service employees during a service recovery process.

Interactional Justice Involves the Employees of the Firm Who Provide