Proper service recovery can be accomplished by making it easy for customers to give feedback, enabling effective service recovery, and establishing appropriate compensation levels.

Question

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Proper service recovery involves making it easy for customers to give feedback so that service issues can be identified and addressed promptly. Effective service recovery strategies should be in place to ensure that customer complaints are addressed satisfactorily. And appropriate compensation levels should be established to compensate customers that have been inconvenienced or suffered a loss due to service problems.

Proper Service Recovery Can Be Accomplished by Making It Easy