Discuss the four common service recovery mistakes made by organizations.
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Q33: Give an example of a full-satisfaction guarantee.
Q34: Which of the following is NOT one
Q35: According to research by Lloyd Harris and
Q36: A single service problem can destroy a
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Q38: The story about the desk clerk at
Q39: How many failures can a service firm
Q41: Describe the three complaint barriers for dissatisfied
Q42: Discuss the perceived advantages of Hampton Inn's
Q43: Describe a service guarantee offered in the
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