When Marriott Long Wharf Hotel faces the situation of overbooking, all of the following are steps to recover the situation EXCEPT ____________.
A) upgrade the guest to a suite
B) helping the guest get a room in another hotel
C) giving the guest money to pay for the cab fare
D) giving the guest complimentary continental breakfast
E) call the guest later at the other hotel to make sure he is alright
Correct Answer:
Verified
Q18: What are the three main response options
Q25: Explain a situation where a service firm
Q28: Explain what is meant by a "combined
Q29: Recent research shows that the amount of
Q30: Explain what is meant by "the service
Q32: Hampton Inn has developed a way to
Q37: Customers who complain are more likely to
Q38: The story about the desk clerk at
Q40: Discuss the four common service recovery mistakes
Q40: The Cheat is the kind of jaycustomer
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents