How function does a service guarantee serve for firms?
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Q4: Service guarantees are always appropriate.
Q8: Interactional justice involves the employees of the
Q11: What is procedural justice?
Q12: _ involves the employees of the firm
Q17: Effective service recovery procedures should be _,
Q20: Service recovery efforts should be fairly rigid
Q24: What is the true impact of a
Q25: Conditional guarantees are more effective.
Q27: Which of the following services best represents
Q39: How many failures can a service firm
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