FedEx approaches quality management from which of the following perspectives?
A)Percent of packages on time
B)Percent of flights arriving safely
C)Baseline of zero failures
D)Low turnover
E)High Turnover

Question

Quizplus · Accepted Answer

FedEx approaches quality management from a baseline of zero failures, which means they strive for error-free processes and services. This approach is reflected in their famous slogan "Absolutely, Positively Overnight". They have implemented various quality control and assurance measures to achieve this goal, such as Six Sigma methodology and strict package handling procedures.

FedEx Approaches Quality Management from Which of the Following Perspectives