Before Kim Green opened her jiffy print store, she processed several large print jobs for local merchants for free, to demonstrate the quality of her service and to solicit feedback. Two of the merchants wrote favorable reviews of Kim's service, and agreed to let Kim post the reviews on her company's Web site. The companies that wrote the favorable reviews are referred to as:

Question

Quizplus · Accepted Answer

The companies that wrote the favorable reviews for Kim's service are referent accounts because they are providing positive feedback and can serve as a reference for potential customers. None of the other answer options accurately describe the situation.

Before Kim Green Opened Her Jiffy Print Store, She Processed