Zappo's competence in customer service, Apple's competence in designing consumer products, and Netflix's competence in supply chain management are examples of ________, which serve as each of these respective firms' competitive advantage of their rivals.
A) foundational competencies
B) core competencies
C) core elements
D) distinguishing attributes
E) foundational attributes

Question

Quizplus · Accepted Answer

Core competencies refer to unique capabilities or strengths of a firm that allow it to outperform its competitors. Zappos' competence in customer service, Apple's competence in designing consumer products, and Netflix's competence in supply chain management are examples of core competencies that give them a competitive advantage over their rivals. Foundational competencies, core elements, distinguishing attributes, and foundational attributes are not applicable terms in this context.

Zappo's Competence in Customer Service, Apple's Competence in Designing Consumer